Anua - BHA 2% Gentle Exfoliating Toner [150ml]

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@youglow.qa. Please note that returns will need to be sent to the following address: Our Shop in Al Nasr or Our Main Store in Al Azizyah. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at +974 77752500

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at +974 77752500.

You may place order at any time. Delivery of orders will be completed by using our standard delivery service for Qatar market, and by cooperation with third party for International shipping.

QATAR MARKET: Your orders placed before 3pm, will be fulfilled and delivered within the same day, orders placed after 3pm will be delivered in the next day. To avoid any  delivery delay, our team will communicate with you to verify provided informations and address.

INTERNATIONAL MARKET: Your orders will be fulfilled and released to the third party shipping agent within 48 hours, the third party shipping agent usually require 7 to 14 days to deliver your package depending on your selected shipping method either Express or Standard shipping.

Shipping/ Delivery fees will be calculated at checkout.